Refund & Returns Policy

At Gees Pharmacy (https://geespharmacy.co.uk/), customer satisfaction is important to us. We take great care to ensure that every order is accurately prepared, securely packaged, and dispatched in accordance with our quality standards. Due to the nature of pharmaceutical and healthcare products, we are unable to accept returns or offer refunds for most items once they have been dispatched. However, we will review eligible requests on a case-by-case basis.

Eligibility for Refunds or Replacements

You may be eligible for a refund, replacement, or other appropriate resolution if:

  • You receive the wrong product or an incorrect order.

  • Your order arrives damaged during transit.

  • The quantity received is less than the quantity ordered.

  • Your parcel is confirmed lost by the courier.

  • You receive a product that is defective or damaged upon arrival.

All requests are subject to verification and approval by our customer support team.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or provide refunds for:

  • Opened or used pharmaceutical products.

  • Products with broken or removed safety seals.

  • Medicines that have been improperly stored after delivery.

  • Products damaged due to misuse, neglect, or incorrect handling by the customer.

  • Orders where an incorrect shipping address was provided by the customer.

These restrictions help ensure the safety and integrity of all healthcare products.

Reporting an Issue

If you experience any issue with your order, please contact us within 24 hours of receiving your delivery.

To help us investigate your request promptly, please include:

  • Your order number.

  • Your full name.

  • A description of the issue.

  • Clear photographs of the product, packaging, and shipping label (where applicable).

  • Any additional information that may assist with the review.

You can contact our customer support team at:

Email: support@geespharmacy.co.uk

Return Process

If our support team determines that a return is necessary, we will provide detailed return instructions.

Where applicable:

  • Products must remain unopened and in their original packaging unless the product is defective.

  • Returns must be sent within 7 days of receiving return approval.

  • Customers should not return products without prior authorisation.

  • Unauthorised returns may not be accepted or processed.

Refund Processing

Once your claim has been reviewed and approved, we will process your refund using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Your payment provider or financial institution.

  • Courier investigations for lost or damaged parcels.

  • Verification of the information provided.

Please allow several business days after approval for the refund to appear in your account.

Replacement Orders

Where appropriate, Gees Pharmacy may offer a replacement instead of a refund. Replacement eligibility will depend on:

  • Product availability.

  • The outcome of our investigation.

  • The nature of the issue reported.

Cancelled Orders

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot usually be cancelled due to the nature of healthcare products.

If you need to request a cancellation, please contact us as soon as possible. If your order has not yet been dispatched, we will make every effort to cancel it and issue a full refund.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the courier to investigate the shipment. If a parcel is confirmed lost in transit, we may issue a replacement or refund at our discretion.

Please note that temporary courier delays, customs inspections (where applicable), severe weather, or other circumstances beyond our control do not automatically qualify for a refund.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.

  • Reviewing their order before completing the purchase.

  • Inspecting the package promptly upon delivery.

  • Reporting any problems within the required timeframe.

Failure to provide accurate information may delay or prevent the processing of a refund or replacement request.

Contact Us

If you have any questions regarding refunds, returns, replacements, or damaged deliveries, please contact us.

Gees Pharmacy

Email: support@geespharmacy.co.uk

Our customer support team will review your enquiry and respond as quickly as possible.

Last Updated: August 2026

This Refund & Returns Policy applies to all purchases made through Gees Pharmacy and should be read together with our Terms & Conditions, Shipping Policy, and Privacy Policy.