Terms & Conditions
Last Updated: August 2026
Welcome to Gees Pharmacy. These Terms & Conditions govern your use of our website, https://geespharmacy.co.uk/, and any products or services made available through it.
Throughout these Terms & Conditions, “Gees Pharmacy,” “we,” “us,” and “our” refer to Gees Pharmacy, while “you” and “your” refer to the person accessing or using our website.
By accessing or using this website, you confirm that you have read, understood and agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Eligibility
Our website is intended for adults.
By using this website or placing an order, you confirm that you meet any applicable age requirements and are legally permitted to use the website and purchase the products concerned.
Certain medicines may have additional legal, clinical or age-related requirements. Where applicable, these requirements must be satisfied before an order can be supplied.
We reserve the right to request appropriate information or refuse an order where we reasonably believe that applicable requirements have not been met.
2. Prescription Medicines
Certain medicines available through a UK pharmacy service are prescription-only medicines (POMs).
Prescription medicines must only be supplied where a valid prescription and any required clinical or legal checks have been completed.
Where an order requires a prescription or clinical assessment, placing an order does not by itself guarantee that the medicine will be supplied.
A pharmacist or other appropriately qualified healthcare professional may determine that a requested medicine is unsuitable or that additional information is required before supply.
We may refuse or cancel an order where:
A valid prescription cannot be provided or verified.
Required clinical information is incomplete.
A medicine is considered unsuitable following an appropriate assessment.
Legal or regulatory requirements cannot be satisfied.
The requested product is unavailable.
Where an order cannot be fulfilled, any eligible payment will be handled in accordance with our Refund & Returns Policy.
3. Professional and Medical Advice
Information published on our website is provided for general educational and informational purposes.
Website content should not be considered a substitute for personalised medical advice, diagnosis or treatment from a doctor, pharmacist or other qualified healthcare professional.
You should seek professional medical advice before starting, stopping or changing any medicine or treatment.
This is particularly important if you:
Have an existing medical condition.
Are pregnant or breastfeeding.
Take other medicines or supplements.
Have experienced allergies or adverse reactions to medicines.
Have concerns about symptoms or treatment.
Do not rely solely on information published on this website when making decisions about your health.
4. Accuracy of Website Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, medical information, product information, availability, pricing and other website content may change.
We do not guarantee that every item of information will always be complete, current or free from errors.
Product information should be read together with the applicable packaging, patient information leaflet and advice provided by a qualified healthcare professional.
If you identify an apparent error or require clarification about a product, please contact us before placing an order.
5. Product Information
Product descriptions and images are provided to help customers understand the products available.
Actual packaging, appearance, formulation or manufacturer information may differ from images displayed on the website where manufacturers make changes.
You should always check the product packaging and accompanying information before use.
No information on this website should be interpreted as a guarantee that a particular medicine or healthcare product is suitable for a particular individual.
6. Orders and Order Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily constitute final acceptance of the order where further verification, prescription checks or clinical assessment is required.
We reserve the right to decline, cancel or amend an order where there is a legitimate reason to do so, including:
Product availability issues.
Pricing or website errors.
Incomplete or inaccurate customer information.
Failure to satisfy prescription or clinical requirements.
Suspected fraudulent or unauthorised transactions.
Regulatory or legal requirements.
Delivery restrictions.
If we cancel an order after payment has been received, any eligible refund will be processed in accordance with our Refund & Returns Policy.
7. Pricing and Availability
We make reasonable efforts to ensure that product prices and availability displayed on our website are accurate.
However, prices, products and availability may change without prior notice.
If an obvious pricing or listing error occurs, we may contact you before processing the order.
We reserve the right to discontinue products or services where necessary.
Where a product becomes unavailable after an order has been placed, we will contact you and, where applicable, arrange an appropriate refund or alternative resolution.
8. Payments
Payments must be made using the payment methods made available through our website or as otherwise agreed with us.
You confirm that you are authorised to use the payment method provided.
Payment information may be processed through third-party payment providers. We do not knowingly retain complete payment card details on our own systems where these are processed directly by the relevant payment provider.
Orders may be subject to payment verification and fraud-prevention checks.
9. Shipping and Delivery
We aim to dispatch orders within the processing times stated on our website or communicated to you.
Delivery times are estimates and are not guaranteed.
Delivery may be affected by:
Courier delays.
Weekends and public holidays.
Incorrect or incomplete delivery information.
Weather conditions.
Customs procedures.
Events outside our reasonable control.
Customers are responsible for providing accurate delivery information at checkout.
For further information, please refer to our Shipping & Delivery Policy.
10. International Orders
If international delivery is available for a particular product or destination, customers are responsible for ensuring that the products ordered may legally be imported into the destination country.
Different countries have different laws concerning medicines and healthcare products.
International orders may be subject to:
Customs inspections.
Import restrictions.
Duties or taxes.
Additional documentation.
Local regulatory requirements.
Gees Pharmacy cannot guarantee that a particular product will be permitted into another country.
Customers should check applicable local requirements before placing an international order.
11. Refunds, Returns and Cancellations
Our Refund & Returns Policy explains the circumstances in which refunds, replacements, cancellations or returns may be available.
Due to the nature of pharmaceutical and healthcare products, certain products may not be eligible for return once dispatched, particularly where returning the product could compromise its safety, quality or integrity.
If you believe that you have received an incorrect, damaged, defective or incomplete order, please contact us promptly.
Please refer to our Refund & Returns Policy for the applicable procedure.
12. Customer Responsibilities
When using our website, you agree to:
Provide accurate and complete information.
Keep your account information secure where an account is created.
Use the website lawfully.
Use medicines only as directed by an appropriate healthcare professional or according to the applicable product information.
Not provide false or misleading information.
Not attempt to obtain prescription medicines through fraudulent means.
Not misuse the website or interfere with its operation.
You are responsible for reviewing your order information carefully before completing a purchase.
13. Website Use
You must not use our website to:
Commit or facilitate unlawful activity.
Attempt to gain unauthorised access to our systems.
Introduce malicious software or harmful code.
Interfere with website security or functionality.
Copy or reproduce website content without permission.
Use automated systems to collect website information without authorisation.
Misrepresent your identity or provide fraudulent information.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.
14. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs, page layouts and other materials, belongs to or is licensed to Gees Pharmacy.
You may access and use the website for personal and lawful purposes.
You must not reproduce, modify, distribute, republish, sell or commercially exploit website content without our prior written permission, except where permitted by applicable law.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, services or resources.
These links may be provided for convenience or additional information.
We are not responsible for the content, availability, security, privacy practices or policies of third-party websites.
Your use of third-party services is subject to the terms and policies of the relevant third party.
16. Website Availability
We aim to keep our website available and operational, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable because of:
Maintenance.
Technical problems.
Security incidents.
Hosting or network failures.
Software updates.
Circumstances outside our reasonable control.
We may modify, suspend or discontinue any part of the website or its services where necessary.
17. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, we are not responsible for losses resulting from:
Incorrect information supplied by a customer.
Misuse of products.
Failure to follow professional or product instructions.
Unauthorised use of your account or payment method.
Delays caused by third parties or circumstances outside our reasonable control.
Reliance on general website information instead of obtaining appropriate professional advice.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances that are outside our reasonable control.
These may include:
Natural disasters.
Severe weather.
Fire or flood.
Strikes or industrial disputes.
Courier disruptions.
Customs delays.
Government restrictions.
Changes in applicable laws or regulations.
Internet, telecommunications or infrastructure failures.
Where reasonably possible, we will take appropriate steps to minimise the effect of such events.
19. Privacy
Your privacy is important to us.
Information collected through your use of our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what personal information we collect, why we collect it, how it may be used and the rights available to you under applicable data protection legislation.
20. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, improve performance and understand website usage.
Further information about our use of cookies is provided in our Cookie Policy.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect:
Changes to our services.
Changes to applicable laws or regulations.
Changes to website functionality.
Changes to our business practices.
Updated Terms & Conditions will be published on this page.
You should review this page periodically to ensure that you remain familiar with the current terms.
22. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed to the extent necessary.
The remaining provisions will continue to apply.
23. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping & Delivery Policy, Refund & Returns Policy and any other policies specifically referenced on our website, form the applicable agreement governing your use of our website, subject to your statutory rights.
24. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom.
Where applicable, disputes will be subject to the jurisdiction of the relevant courts in the United Kingdom.
Nothing in these Terms & Conditions affects any mandatory consumer rights or protections that apply to you under applicable law.
25. Contact Us
If you have questions about these Terms & Conditions, our products, orders or website services, please contact us:
Gees Pharmacy
Email: support@geespharmacy.co.uk
We will make reasonable efforts to respond to customer enquiries as promptly as possible.
Last Updated: August 2026
These Terms & Conditions should be read together with our Privacy Policy, Cookie Policy, Shipping & Delivery Policy and Refund & Returns Policy.